Privacy Policy — How neajee Protects Your Data

1. Who We Are

neajee is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. When this policy refers to "neajee", "we", "us", or "our", it means the neajee platform and its operating team. When it refers to "you" or "the Player", it means any individual who accesses, registers on, or uses any part of the neajee platform.

For all privacy-related enquiries, you may contact our data team by email. The contact address is displayed in plain text in the footer of every page on this site.

2. What Personal Data We Collect

neajee collects only the personal data that is necessary to provide you with a safe, functional, and compliant betting and gaming experience. The categories of data we collect are as follows:

• Identity data: Full legal name, date of birth, nationality, and a copy of government-issued identification (such as a National Identity Card, passport, or driving licence) collected during the account verification process.
• Contact data: Email address, mobile phone number, and city or district of residence (for example, Dhaka, Chittagong, or Sylhet).
• Account data: Username, encrypted password hash, account registration date, account status, and communication preferences.
• Financial data: Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, deposit and withdrawal amounts in Bangladeshi Taka, and the account name associated with each payment method. We do not store full card numbers or mobile banking PINs.
• Transaction and gaming data: History of bets placed, games played, results, bonus usage, wagering progress, and account balance movements.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and approximate geographic location derived from IP address.
• Communications data: Records of messages exchanged between you and the neajee support team, including support tickets, email correspondence, and live chat transcripts.
• Responsible gaming data: Any deposit limits, loss limits, session limits, cooling-off periods, or self-exclusion requests you have submitted, and the dates those measures were applied.

3. How We Collect Your Data

neajee collects personal data through the following means:

• Direct input: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated technical collection: Our servers automatically log IP addresses, device identifiers, session data, and browsing activity within the neajee platform whenever you access the site. We use standard server-side logging and first-party session cookies for this purpose.
• Payment processors: When you initiate a transaction through bKash, Nagad, Rocket, Upay, or a card network, the payment processor shares transaction confirmation data with neajee to credit or debit your account correctly.
• Identity verification partners: Where neajee uses a third-party identity verification service to confirm the authenticity of your documents, that service may share verification results with us. Your raw document images are handled in accordance with that service's own privacy policy.

4. Why We Use Your Data (Legal Bases)

neajee processes your personal data on the following legal grounds:

• Performance of a contract: Processing your registration, managing your account, crediting deposits, paying withdrawals, and resolving disputes are all necessary to fulfil our agreement with you as a Player.
• Legal obligation: Anti-money-laundering (AML) compliance, age verification (players must be 21 years or older), fraud prevention, and record-keeping obligations require us to collect and retain certain data.
• Legitimate interests: We process technical and gaming data to detect cheating, prevent bonus abuse, maintain platform security, and improve the quality of our services.
• Consent: Where we send you promotional communications by email or SMS, we do so on the basis of your consent, which you may withdraw at any time by contacting support or updating your communication preferences in your account settings.

5. How We Share Your Data

neajee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive only the transaction data they require to process your deposits and withdrawals.
• Identity verification providers: Where we engage a third-party service to verify your identity documents, that provider receives a copy of the documents you submit for that purpose.
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data as part of delivering their games. They do not receive your full name, contact details, or financial data.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required by applicable law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to any person.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all neajee's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers who process data on neajee's behalf are required to handle that data securely and to use it only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

neajee uses first-party cookies and similar session storage technologies to operate the platform. Specifically, we use:

• Session cookies: Required to maintain your logged-in state while you navigate the platform. These expire when you close your browser.
• Preference cookies: Used to remember your language and display preferences between sessions.
• Security cookies: Used to detect and prevent fraudulent login attempts and cross-site request forgery.
• Analytics cookies: Used to collect anonymised usage statistics about page views, session duration, and feature engagement, allowing us to improve the platform experience for all players.

neajee does not use third-party advertising cookies or cross-site tracking pixels. You may manage or delete cookies through your browser settings; however, disabling session or security cookies will prevent you from logging in and using the platform.

7. Data Retention

neajee retains personal data for as long as is necessary for the purposes set out in this policy and to comply with our legal obligations. Specific retention periods are as follows:

• Active account data: Retained for the lifetime of your account and for a period of five (5) years following account closure, to satisfy AML record-keeping requirements.
• Transaction records: Retained for seven (7) years in line with standard financial record-keeping obligations.
• Support communications: Retained for three (3) years from the date of each communication.
• Technical log data: Retained for twelve (12) months and then deleted or anonymised.
• Self-exclusion records: Retained for the full duration of any self-exclusion period and for five (5) years afterwards, to prevent re-registration during an active exclusion.

When personal data is no longer required, neajee deletes it securely or anonymises it so that it can no longer be associated with any individual.

8. Data Security

neajee takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• All data in transit between your browser and our servers is protected by 256-bit SSL/TLS encryption.
• Passwords are stored as salted cryptographic hashes — we never store your password in plain text and our staff cannot read your password.
• Access to personal data within our systems is restricted to staff members who require it to perform their job functions, and is controlled via role-based access permissions.
• Our systems are monitored continuously for unauthorised access attempts, and security reviews are conducted on a regular basis.
• Payment data such as bKash wallet numbers and card details are handled via tokenised integrations with payment processors — neajee does not store raw payment credentials on its own servers.

While neajee uses industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, neajee will notify affected players promptly.

9. Your Data Rights

As a neajee player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at the email address shown in the footer of this page.

10. Children and Minors

The neajee platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data to neajee, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please contact our support team without delay.

11. International Data Transfers

neajee's primary servers and data storage infrastructure are located in data centres that serve the Asia-Pacific region. If any personal data is transferred to or processed in a jurisdiction outside Bangladesh, neajee ensures that appropriate safeguards are in place — including contractual data processing agreements with all third-party service providers — to ensure your data receives an equivalent level of protection regardless of where it is processed.

12. Third-Party Links

The neajee platform does not contain links to external third-party websites. This privacy policy applies solely to data collected and processed through the neajee platform at https://neajee.app. neajee is not responsible for the privacy practices of any external service you may access independently.

13. Changes to This Privacy Policy

neajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered players by email. We encourage you to review this page periodically to stay informed about how neajee protects your personal data.

14. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way neajee handles your personal data, please contact our team. Our support email address is displayed in plain text in the footer of every page on this site. We aim to respond to all privacy-related enquiries within 5 business days and to complete all formal data rights requests within 30 calendar days.